TERMS & CONDITIONS

Detailed Description of Goods and/or Services

Roo and bear is an online store in the organic and sustainable clothing industry.

Agreement of Sale

An agreement of sale between Roo and Bear and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Roo and Bear.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day.

All orders are dispatched via courier service. A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

The provision of goods and services by Roo and Bear is subject to availability. In cases of unavailability, Roo and bear will contact you with options

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Roo and Bear.

If a product is damaged when you receive it, you must inform Roo and Bear within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product.

If you receive the wrong product you must contact Roo and Bear within one working day. We will check our system to see whether a miss pick has occured. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Customer Privacy Policy

Roo and Bear shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here

Roo and Bear respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment Options Accepted

Payment may be made via Visa and MasterCard credit/debit cards or by Zapper or by bank transfer or cash deposit into the Roo and Bear account, the details of which will be provided during the checkout process.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Roo and Bear via Payfast and PayPal who use the strictest forms of encryption.

Customer Details Separate from Card Details

Customer details will be stored by Roo and Bear separately from card details which are entered by the customer on the Payfast and PayPal secure payment terminal. For more detail on Payfast and PayPal visit the Payfast and PayPal website.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Responsibility

Roo and Bear take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error,Roo and Bear accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Roo and Bear chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,4 Lavigna Plantations,Hillcrest 3650.

Variation

Roo and Bear may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Roo and Bear (Pty) Ltd based in South Africa

Roo and Bear contact details

Email Us: hello@rooandbear.com

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Free shipping on orders over R1000 | Delivery anywhere within South Africa